DISTANCE SALES AGREEMENT

Parties

Seller (Service Provider):
Zenrota Tourism Travel and Trade Limited Company
📧 E-mail: [email protected]

📞 Phone: +90 539 234 65 02
🏢 Address: Altunizade Mahallesi, Okul Sokak No:1 Altunizade Sitesi A Blok Kat: 4 Daire: 17, 34662 Üsküdar / Istanbul, Turkey

Buyer (Consumer):
[Full Name / Title]
[Address]
[Phone]
[E-mail]

Article 1 – Subject

The subject of this Agreement is to set forth the rights and obligations of the Parties in accordance with the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts, regarding the sale and delivery of the service ordered electronically by the Buyer through the website [www.zenrota.com
] and/or mobile application belonging to the Seller.

Article 2 – Formation of the Agreement

By electronically approving this Agreement, the Buyer declares that they have received all the preliminary information regarding the ordered service in a complete and accurate manner and that they have read and accepted the provisions of this Agreement.

Article 3 – Subject and Price of the Service

The type, scope, duration, and sales price of the purchased service are specified in the order form.

Taxes, additional fees, and special conditions of service providers shall also apply.

Article 4 – Payment Terms

Payment shall be made by the Buyer through the secure payment systems provided by the Seller.

Reservation and sales transactions shall be finalized only after payment confirmation.

The Buyer accepts that the payment information provided is correct.

Article 5 – Right of Withdrawal

In accordance with the Regulation on Distance Contracts, the Buyer has the right to withdraw from the Agreement within 14 days, depending on the nature of the purchased service.

However, the right of withdrawal does not apply to the following services:

Airline, bus, train, or ferry tickets

Hotel reservations

Car, villa, or yacht rental services

Tickets for events with fixed dates or periods (concerts, theaters, festivals, sports events, etc.)

For such services, the cancellation and refund policies of the relevant service provider shall apply.

Article 6 – Cancellation and Refund Conditions

The Buyer is obliged to notify the Seller in writing for cancellation or refund requests.

Cancellation/refund conditions are subject to the rules of service providers (airlines, hotels, bus companies, etc.).

The Seller acts only as an intermediary and cannot be held responsible for the policies of third parties.

Article 7 – Liability

The Seller shall not be held responsible for any disruptions that may occur in the services provided by third-party service providers (such as flight cancellations, hotel changes, or inability to provide vehicles).

The Buyer accepts responsibility for the accuracy of the information they provide and for any damages arising from incorrect information.

Article 8 – Force Majeure

In cases where obligations cannot be fulfilled due to force majeure events beyond the control of the Parties, such as natural disasters, war, fire, terrorism, pandemics, strikes, infrastructure failures, or similar reasons, the Parties shall not be held liable.

Article 9 – Privacy and Data Protection

The Buyer’s personal data shall be processed, stored, and protected in accordance with the Personal Data Protection Law No. 6698 (KVKK) and related regulations. For details, the Privacy Policy and Data Protection Notice published on our website shall apply.

Article 10 – Applicable Law and Jurisdiction

This Agreement is subject to the laws of the Republic of Turkey. In the event of disputes arising from this Agreement, the Consumer Arbitration Committees and the Courts and Enforcement Offices of Istanbul (Anatolian Side) shall have jurisdiction.

Article 11 – Enforcement

By electronically approving this Agreement, the Buyer declares that they have read, understood, and accepted all the terms and conditions of the Agreement.