CANCELLATION AND REFUND AGREEMENT

Company: Zenrota Tourism Travel and Trade Limited Company
📧 E-mail: [email protected]
📞 Phone: +90 539 234 65 02
🏢 Address: Altunizade Mahallesi, Okul Sokak No:1 Altunizade Sitesi A Blok Kat: 4 Daire: 17, 34662 Üsküdar / Istanbul, Turkey

⸻

Article 1 – Subject

The subject of this Agreement is to regulate the terms and conditions of cancellation and refund for travel, transportation, accommodation, and other related services provided by Zenrota Tourism Travel and Trade Ltd. Co.

Article 2 – General Provisions
• The Buyer is deemed to have accepted the cancellation and refund conditions of the purchased service.
• Cancellation and refund requests must be submitted in writing or through registered communication channels.
• Refund transactions will be carried out using the same payment method as the original purchase.

Article 3 – Right of Withdrawal
• Pursuant to the Turkish Consumer Protection Law No. 6502, the Buyer has the right of withdrawal within 14 days for certain services.
• However, for services with a fixed date and time (airline, bus, train, ferry tickets; hotel reservations; car/villa/yacht rentals; event tickets, etc.), the right of withdrawal does not apply.
• In such cases, the cancellation and refund policies of the relevant service providers shall prevail.

Article 4 – Airline, Bus, Train, and Ferry Tickets
• Cancellation and refund conditions for purchased tickets are subject to the rules of the relevant carrier company.
• Zenrota acts only as an intermediary and cannot be held responsible for any damages arising from the practices of carrier companies.

Article 5 – Hotel, Villa, Car, and Yacht Rentals
• Reservation cancellations are subject to the terms and conditions set by the service providers.
• Reservations sold as “non-refundable” cannot be canceled or refunded.
• No refunds will be made for early check-outs, late check-ins, or unused services.

Article 6 – Tours and Package Programs
• Cancellation and refund conditions for tour packages are determined by the relevant tour operator.
• No refunds will be made if the customer fails to obtain a visa for visa-required or visa-free tours.
• In cases where a tour is canceled due to force majeure, the service provider’s refund policies shall apply.

Article 7 – Event and Organization Tickets
• Tickets for events such as concerts, festivals, theaters, and sports competitions are non-cancellable and non-refundable.
• If the event is canceled, refunds will be made by the event organizer.

Article 8 – Force Majeure

In cases where the service is canceled due to force majeure events such as natural disasters, war, terrorism, fire, strikes, pandemics, or similar circumstances, the refund policy of the service provider shall apply.

Article 9 – Applicable Law and Jurisdiction

This Agreement is governed by the laws of the Republic of Turkey. In the event of disputes arising from this Agreement, the Consumer Arbitration Committees and the Courts and Enforcement Offices of Istanbul (Anatolian Side) shall have jurisdiction.

Article 10 – Enforcement

By electronically approving this Agreement, the Buyer declares that they have read, understood, and accepted the cancellation and refund conditions.